The place was filthy. Trash bins overflowing, out of fruit punch , 3 forks left and only a few napkins. The worst part was the chicken pieces.
It was inedible! Rubbery and tasted horrible! I will never go back to another qdoba! My husband and I left our food! Obviously nobody cared!!!!!! My food was being prepared by Tyler who said he was the on Duty Manager. Tyler was very rude and nasty to me and my daughter. His customer service was horrible. He should not be working there with that type of attitude.
Your store in Loveland Colorado E 29th needs attention especially the stove. To me it needs to be replace. The food counter is not kept cleaned off.. The working are very nice and friendly.. My wife and I very much enjoy the food.. I am am employee that worked for Qdoba since last Thursday.
I have some questions and concerns based on the starting pay at Qdoba and the pay periods because my General Manager did not explain. The headquarters are not answering their phones so I need contact information for someone who is qualified to answer my questions.
I am writing to tell you about an awful dining experience at your E 82nd St Indianapolis, IN store at approximately 2pm. I am pretty hard to rattle and will usually put up with a lot.
I could not overlook this. I went to the bathroom to wash my hands before I ordered. No toilet paper, now paper towel,filthy restroom. In the hall leading to the rest room there are 4 to 5 booths. They had boxes of supplies that looked like they had been sitting there for weeks.
Stuff on the tables. It looked like a war zone. The place was not that busy but was absolutely trashed. The kind of trashed that looks like it had not been mopped in a few days. Trash all over the floors, unclean tables and no one busy doing any of that. We dined in the store. I sat facing the soda machine and noticed the service station next to it where you keep sauces, napkins etc…. By now i am starting to not eat lunch that I purchased from your store.
We did not order sodas but there was another customer that was frustrated that there were virtually no choices available on the hundreds of flavors soda machine. I heard him complain about it and the Qdoba employee was put out that she had to do something about it.
A few minutes later like 8 minutes later a different employee came out and put several cartridges in the machine but was not happy about it. I completely lost my appetite. I tossed more than half of the bowl I ordered and got the heck out of there. There is a serious lack of respect for your customers going on there. There is a serious lack of respect for your store. Obviously a serious leadership problem going on at that store. Although I live close I usually go to different location where the experience is always satisfactory.
I suspect that you will rapidly lose business if this continues. Being a local business owner I am aware that sometimes good help can be very hard to find but something needs to happen at the top and trickle down to fix this. My daughter works for Qdoba in Maryland. Employees are asked to clock out then continue to work; payroll is continually wrong and when asked how to process a change with a direct deposit, she is told to give the manager her full bank account information on a post it note so he can make the change.
I am trying to connect with corporate HR and have been unable to find a number nor anyone within Qdoba who is willing to direct me to the appropriate person. I just got off the phone trying to get a hold of human resources in regards to my son, who is a minor, and the terrible management in Lawrence, KS.
I called back to see if I could speak to an actual human JESSICA answered the phone, proceeded to tell me she is the only human in the whole corporate office and then hung up on me.
Looks like the terrible management from Jeff in the Lawrence, KS store is wide spread all the way up to corporate…and Jessica, the only human in the corporate office. Im writing with a suggestion. I see that on Wed June 14 Chipotle is offering a speical for all nursing staff.
The deal is buy one get one free. We have to show our badge to show we are part of the nursing staff. Would you concider checking out what they are offering and doing the same special for us. You have a location in Willmar MN and I know the nursing community would live it.
Thank you for your concideration. Very disappointed in my employment experience with Qdoba. I have been in the Food and Beverage industry for over 25 years.
Resume available upon request. I can honestly say Qdoba, by far, was the worst company I have had the displeasure of working with. The only company that allows fraternization, not with lower management, but upper management! The DM was more concerned with making sure his friends had a job. He micro managed me by sending his meth addicted friend now in rehab to help me in my store because she had so much knowledge.
She never spoke one word to me, she just kept notes. She eventually quit without notice and was allowed to work at another Qdoba. I worked for a year and decided that I could do better. I did not finish my 2 wk notice, the day that I left, the DM sends me a threatening text accusing me of stealing a tablet. I guess because his friends stole from him, he ASSummed I would do the same thing. He allowed another friend to take my place as a GM.
This lady sends an email to HR accusing me of stealing money. I have never taken anything from any company or anybody, and to be accused by Qdoba was heartbreaking. Working for this company was definitely an experience, but if there were only 2 jobs left in this world, Qdoba or cleaning up horse XXXXX, get the shovel ready. Unbelievable, unacceptable, unprofessional are just 3 words I can use to describe Qdoba.
It definitely gave me a different outlook on my career. Hello I was recently hired to the Mission location in Kansas City. During interview was told I should start manager training right away. But was told they would call with start date.
Got call from Gmail Anette who said I would need to apply as a cook if I wanted my training to start sooner than my background check would take. I started and on day 5 was informed I would be in kitchen for weeks then move out front where I would work for 2 more weeks as a cook before my background check would even be submitted for review.
I said this is not what was agreed to in my interview process and asked to speak with area supervisor. He then went into how he lived in his truck miles from his family to get where he is. He said work for a month and we will revisit. When I asked my shift leader Charlleene about discarding of expired product she said to leave it in the warmer so she could record the weight later in the evening.
She said no and walked away. Easter Sunday I am working and my GM comes in to write me up for arguing with management! Then informed me she would be removing me from the schedule for this infraction. I am an adult with 12 yrs restaurant experience and this place is a joke! Annette White and Charlleene are the 2 worst managers I have ever worked for. Charlleene would rather pilfer tips and play scratcher tickets than try and do something to improve the restaurant.
I have asked Annette White for 3 days for the phone number to the Area Supervisor or to Human Resources and have been ignored! Please email me at wraine 3rd at gmail. I live in Detroit Michigan and I have to say that Qdoba is the worst. I have been to several and every time that I go it never fails that the rice is not done the beans are not seasoned and they are very rush rush.
I have been online and looked for a number where I can actually talk to a physical person and that is really bad as well I work in customer service and I have to say that this is the worst please listen to your customers. Your website could possibly be the least user friendly i have ever used.
It was literally dog meat. I asked the guy if he could grill up some fresh steak and he said no and gave me the stink eye. The girl was oblivious as she texted for t minutes straight. Hey if your product is garbage after 9pm then close at 9pm Einstein. The product and tge help. Very disappointing and frustrating experience.
Staff member was rude and said to contact corporate. She did not provide any further assistance or how to reach Qdoba headquarters. We have tried the customer service line and it says to go online. The number listed above at this site is disconnected. I also want to note the condition of the store…there were broken taco shells on the floor in the public eating area and the staff preparing the food behind the counter were waking through items that had fallen on to the ground.
Also felt the portion of meat in burrito had been reduced from prior Qdoba experience. I want to start off with,i love Qudoba!! I go alot i work right next to it so im there all the time. So my issue is,today after all the time i have been there for my chips and salsa, i always get sample size sour cream and guacamoli..
Today i go in like usual, and the associated wants to charge me for it…??? So i ask since when??? All she says is i have to charge you for it….. No one seems to be able to do this job, nor is there a phone number where I can reach a live person to handle it. Boycotting Qdoba now until I receive a response or this gets fixed. I just ordered a naked steak burrito bowl ,a chicken burrito bowl, and chips and queso.
Ticket number at the Monona wi location. I did not get the steak in the burrito and or the chicken. I am Very dissapointed because it was an internet order and it was laid out on paper in front of them and they had ample time to prepare.
Thought you would want to know. Although it was at or so ,right after lunch hour. I have eaten at several of your restaurant, but a first for this one. The food was very good, but cant say the same about the preparation. No paper towels in Mens Restroom, and waste basket very empty How can that be? No paper towels during lunch hour, Wow. I could go on, if you want me to, email me back, and I will. Store number One of your managers Tanisha was extremely rude when we tried to place an order.
She actually refused to take it and said the only way to order would be online. This was at approx pm. Hardly peaks hours. We called another store further than us and they said that it was not company policy to deny phone orders.
We are small business if we treated customers as poorly as she treated us. We were looking forward to having Qdoba near our business, now not so much. I am a shift superviser in the longmont qdoba.
I have been working there about six months. Over the six months i have seen six people quit because of one of the managers and her constent bullying. I myself am currently being accused of things and harrassed on social media.
This manager has multiple family members working at the location. All are invloved in this circle of harrassment. I am fearful for my safety in the work place and outside of it. I am coming to this site trying to find a higher route to handle this situation. I have worked at my location for about four years. Those timers are about freshness, not food safety.
If something expires and it will be gone within the next day he tells people to use it. I have no way to prove this to the owner. I hate working in this kind of environment and our regular customers have noticed a decline in quality. I order often from your Lone Tree Commons Store for my business, but that ended yesterday as a result of the poor attitude of the employees, especially the manager Gus Rios.
We tried to order on your website, but it was down. We called the store and they would not take our order verbally or by fax and were told we needed to download your app to place an order. My assistant placed the order on your app, but did not put in our rewards card.
When I went in to pick up my order I noticed the counter and floor area was a mess and did not look it would meet any health codes. When I asked for my order there was some confusion as to where it was placed. When we counted the orders there were two missing. He said I needed to go on your website and sign up and put in the code.
In addition to this, there are some locations which run 24 hours on weekends. Mike Spec should lose his job….. Maybe start treating your employees better and you might not have such pissed off customers. The place on Tiverton Lexington ky is filthy and ghetto unprofessional worker rolling a joint. Just filthy!!!
Hartsfield Jackson airport Atlanta. He said I told you card only! Get it together. They both left their previous email employee with money missing. She is a thief who had her store set up and robbed then she put her notice in. You should speak to previous jobs. These are not the people you want working for you. She has little to no fast food experience. She is lazy. I was at your restaurant July 6, , at am to purchase lunch located in Union, NJ My issue today is that the service was terrible.
Upon paying for my purchase with Joselyn Sanchez on the register, alleged store supervisor she repeatedly swiped my card multiple times claiming there is something wrong with my card. I advised her that this is an continuous problem with the register considering I purchase at this same location a week prior.
I advised her that I also told the cashier this issue week prior. The cashier manually entered my card information for he maintained that the register card swipe is in need of fixing. Well Joselyn came off condescending and had a nasty disposition claiming that the problem was my card and maintained that I was not there the week prior and no one entered my card there to purchase meals.
This store in question need be purged and giving proper training to better deal with customers coupled with replacing the register. If this is who you have to represent your a establishment, then I will never purchase from you again. Furthermore, she was without napkins, eatery utensils, and a lid to place on my large drink I purchased. Pissed customer. I have far more to say than I will put into this comment. I am truly disappointed with your points reward program.
I currently have over 6, points on my card. Now, I cannot redeem my points when I present my card in the store. Yesterday this came to a bit of head when the young lady told me I have no points on my account. Not an appropriate response. Come January, that number will sink to one.
The move will consolidate the same offices as parent company Jack in the Box Inc. Nasdaq: JACK. It's part of a greater restructuring of the year-old restaurant company, which included the hiring of a new president last month and the elimination of a number of other jobs once the local headquarters is shuttered. About 95 people now work in the local office, located in the Belmar mixed-use community, new brand president Kieth Guilbault said in a statement released by the company on Friday.
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